Returns & Exchanges

At PelaCase, we stand by the quality of our sustainable electronic accessories and offer a 30-day window for returns or exchanges. If your product is damaged or doesn't meet your expectations, we are committed to making it right while minimizing our environmental footprint.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to start the process.

• 2.
  Prepare the Package

  Place your item in its original packaging. We encourage using the original compostable mailer to reduce waste.

• 3.
  Print and Ship

  Download your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned item, we will process your refund or ship your replacement within 5-7 business days.